Booking information & everything you need to know for your holiday

Everything at a glance

Our services

Fittings Chalets

Our chalets are ideal for adults and children aged 14 years and above. Pets are not permitted. Many thanks for your understanding.

  • Bed linen, towels, bathrobe and tea towels
  • Electricity, water, heating and final cleaning
  • Wood stove with wood from our forest
  • KlimaHaus A Nature certified construction ensures total comfort
  • Controlled ventilation for fresh air
  • Free fibre-optic Wi-Fi

 

Fittings Appartements

Our apartments are ideal for the whole family and for children of all ages.

  • Bed linen, towels, bathrobe and tea towels
  • Electricity, water, heating and final cleaning
  • Free fibre-optic Wi-Fi

 

Kitchen

  • Breakfast basket (for a fee) with specialities from the farm and regional ones
  • Wine tasting (for a fee)
  • Barbecue for grilling

 

Leisure and well-being

  • Natural swimming pond with footbridge and lawn for sunbathing
  • Outdoor sauna in the swimming pond (4 p.m. to 8 p.m.)
  • Indoor wellness area with Turkish bath, bio sauna, Finnish sauna and relaxation room (4 p.m. to 8 p.m.)
  • Various types of massages: for deep relaxation, revitalising, sporty, Relax Stone, relaxing with Tibetan bells, with aromatic oils, head, neck and back massage ... (for a fee)
  • Kneipp baths and treatments (for a fee)
  • Common garden with various games (table tennis, swings, tree house)

 

Services

  • Riding with horses, riding instructor and therapist (for a fee)
  • Box for your own horse (for a fee)
  • Guided tour of the farm
  • Storage for ski equipment
  • Free parking on the farm

Information about your holiday

Arrival & departure

Arrival: Monday to Saturday from 4 p.m. | Sunday from 5 p.m.
Please notify us in advance if you plan to arrive after 6 p.m.
Check-out: by 10 a.m.

 

Pets

We love animals, however out of respect for other guests and since the furniture is made of solid wood, we do not accept pets in our chalets and apartments.

 

Services in town

  • Bakery, bar-patisserie (150 m)
  • Butcher with regional products (150 m)
  • Grocery store (400 m)
  • Pizzeria (600 m)
  • Restaurant (300 m)
  • Hairdresser (600 m)

 

Connections with the transport network

  • Pick up service from the railway station of Campo di Trens, Vipiteno and from the long-distance bus stop in Vipiteno
  • Bus stop and train station in Campo di Trens for buses and (regional) trains
  • "Citybus" stop (this bus connects Trens with hamlets in the area and the city of Vipiteno)

Booking conditions

Deposit

To confirm your booking, we require a deposit of 30 % of the total cost of your stay.

 

Cancellation policy

The Italian consumer protection code does not cover a right of withdrawal. However, we apply the following conditions to cancellation:

  • Up to 3 months prior to your arrival: we retain the deposit
  • Up to 3 weeks prior to your arrival: we charge 50 % of the total price
  • Less than 3 weeks prior to your arrival: we charge 100 % of the total price
  • In the event of border closures or lockdowns or if the official advice is not to travel, it is possible to cancel free of charge up to a week before arrival.
  • Your deposit will be retained.

*Reference is made expressly to the provisions of the law of Articles 45-67 of the Italian consumer protection code, Legislative Decree 206/2005.

 

Updated cancellation policy

If it is not possible for you to come and stay because of a new border closure, a ban on travelling outside your region (Robert Koch Institute) for the period in question, or a new lockdown, the following conditions apply:
Cancellation free of charge up to 1 week before the arrival date. The deposit will be credited towards a future booking.

 

Trip cancellation insurance

We advise you to take out travel cancellation insurance for your holiday: https://hotel.europaeische.at/roterhahn?AGN=10015184